
FAQs
Please see below for answers to common customer questions.
Wholesale
How do I receive wholesale pricing?
How do I know if I qualify for wholesale pricing?
Wholesale pricing is available to those in business to resell the purchased products, e.g., retailers, artists, designers, brands or creatives. Whether you are just getting started or are an established brand/retailer we are here to help!
Products purchased for gifts, marketing and promotional purposes do not qualify.
What are your order minimums?
Order minimums are as follows...
- Total order value must be >$100
- Tea Towels: 4pc per design then 2pc increments
- Swedish Dishcloths: 4pc per design and 4pc increments
- Tote Bags: 4pc per design then 2pc increments
- Coasters: 12pc per design and 12pc increments (build your own also available)
- Drinkware: 4pc per design then 2pc increments
Do you require a sales tax certificate?
Yes, ADDLE iNK requires sales tax certificates for all customers located in the USA and it's territories.
How do I request a copy of ADDLE iNK's W9?
You can download our W9 here.
Fulfillment & Shipping
What are your fulfillment/printing lead times?
Standard production time for wholesale orders is 4-7 business days (not including shipping time).
Standard production time for retail orders and sample orders is 2-3 business days (not including shipping time).
During peak holiday and market seasons production times may increase.
Do you offer rush printing/fulfillment?
When our workload permits, we offer rush production for a fee. The rush production fee is 15% of your order total (not including shipping or taxes).
To add rush production to your order, add this product to your cart.
How long does it takes to receive my order?
Delivery times vary depending on the shipping location, carrier, time of year, weather, and method chosen during checkout.
The below is typical for the continental 48, but not guaranteed...
- Economy: 5 - 8 Days
- Standard: 2 -5 Days
How much is shipping?
Shipping costs are calculated based on package weight, destination, and delivery method. To view exact shipping costs, add items to your cart and start the checkout process. All available options and prices will appear before you enter payment information.
Free Shipping to the continental 48 on...
- Retail Customer Orders > $35
- Wholesale Customer Orders > $575
Where do orders ship from?
All our products are printed and shipped from our production facility in Indianapolis, Indiana.
Do you offer local pick-up?
Local pick-up is available for those customers in the Indianapolis area. Our facility is on the Southeast side of Indianapolis. When placing your order choose the "Local pick-up" option at checkout.
Do you ship internationally?
Shipments to the US and Canada are regular when you place an order on our website or Faire.com. Contact our customer service team for a specialized quote on deliveries to other countries.
Returns
What is your return/refund policy?
Due to the custom nature of our print to order business and our products we cannot offer refunds or returns on orders.
In the event of damaged, as a result of production, or misprinted goods we will gladly and quickly replace and reship your order at no additional cost to you!
What if my items are damaged or misprinted?
In the event that your item has been misprinted or damaged in production please send us an email with images to orders@addle.ink. Reference your name and order number.
If your package was damaged in transit, we will open a case with the shipping provider for you. (please see question below)
What if my product is delayed, lost or damaged in shipping?
We typically use USPS, UPS or FedEx for shipping orders. In the event that a package is delayed, lost or damaged please let us know.
We do not receive carrier updates on these events. Once you have contacted us, we will open a case with the provider. All packages have insurance up to $100 with FedEx, UPS and USPS.
If a case is opened and refund is provided, we can either send the refund to you or reprint the order and provide a discount for the refunded value. If you would like to place a new order while we wait for approval on a case you may do so, after which any refund from the carrier will be refunded to you.
Printing Process
What print/decoration method do you use?
The following are digitally printed (DTG) with industrial water-based pigment inks that are ECO PASSPORT by OKEO-TEX® certified, CPSIA complaint and GOTS Approved Additive for CMYK and White Inks.
- Cotton and Cellulose Dominant Textiles (kitchen towels, Swedish dishcloths, tote bags, apparel, etc.)
- Absorbent Stone Coasters
The following are digitally (UV) printed with an industrial UV LED-curable inks that are California Proposition 65 compliant.
- All Drinkware (tumblers, frosted glasses, can glasses, stemless wine glasses, etc.)
What colors can you print? Do you print with WHITE ink?
All our products are digitally printed using CMYK inks, which means we can virtually print all colors. As a result, there are no color minimums, screen fees or run charges.
We do not print with white inks on the following products and any white colors in the submitted artwork will be omitted from the printing. Additionally, lighter colors and gradients may at times be too light and impact the image print quality. If any issues arise, we will reach out to you prior to completing your order.
- Tea towels, Swedish dishcloths, tote bags, coasters, white powder-coated tumblers and white, grey and light pastel apparel.
We do print with white inks on our clear, frosted or colored drinkware and our colored apparel.
We are not able to do exact Pantone color matching.
What file types do you accept?
Our design tools accept: PNG, JPG, SVG, PDF, EPS and AI. We do not require vector files.
Preferred...
- DTG (textiles & coasters): 300 dpi PNG saved with the RGB color profile.
- UV (drinkware): 300 dpi EPS saved in CYMK
Where do I submit files for custom orders?
All files are submitted/uploaded via the respective design tool.
- Flour Sack Tea Towels
- Swedish Dishcloths
- Absorbent Stone Coasters
- Organic Tote Bags
- 20oz Skinny Tumblers
- Libbey Can Glass Tumbler
Still have questions? We're happy to help! Please email us at info@addle.ink and we will get back to you within 24 hours.